Position title
Client Service Representative


Provides customer service support and maintenance for existing accounts, capturing new accounts, and ensuring the best possible service is given to our clients.


Approximately 40% of the work will be done in the office, the remainder is field work. A basic understanding of the healthcare industry is required.


* Develop new business opportunities through field work and sales networking

* Perform proactive telephone and field calls to established/assigned accounts including: reviewing employer account. Reviewing level of client satisfaction with center performance and staff services, inventorying employer supplies (authorization forms, wall posters, trinkets)

* Insures client protocols are kept current and accurate.

* Conduct lunch meetings

* Handle quality control issues in a timely response and a professional manner.

* Report problems and client feedback to upper management for follow up and resolution.

* Presenting our clinic to existing and prospective clients with tours and presentations of our services.

* Participate in quarterly sales meetings, special functions, and other company events.

* Converting previous customers to active accounts by overcoming objections.

* Maintenance calls to prospective accounts acquired through field work and sales networking.

* Meet specific objectivities & goals regarding client contact (maintenance calls as well as calls to prospective clients).

* Perform account maintenance by visiting and maintaining good communication with new and existing clients.

* Create personal client objectives and provide accountability to upper management on a weekly and monthly basis.

* Maintain knowledge of all company programs, services and resources available to clients.

* Maintain an inventory of current marketing supplies and materials


Experience: 2 or 4 year college degree or equivalent experience in a health related field

* Previous Customer Service/Sales experience

* Must have a professional appearance and above average interpersonal skills

* Excellent verbal and written communication skills.

* Possess strong negotiating and customer service skills.

* Ability to use Computer applications such as Word, Excel.

* Reliable vehicle with a valid drivers license and current insurance.

Job Benefits

We provide competitive benefits;

  • Competitive compensation based on skills and experience
  • Excellent medical/dental and vision coverage
  • Flexible Benefits – choose what you like, ignore the rest
  • Sick time
  • Holiday pay
  • Vacation time

If you are interested in this position, please apply today!

Employment Type
Full Time, Part Time
Job Location
La Mirada / Irwindale
Date posted
April 14, 2021
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Position: Client Service Representative

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